More productive communication and congruency between Doctors, Staff and Patients can make the difference in the ultimate credibility and efficiency of a hospital. The ability to effectively interact with multiple levels of personnel and patients breaks the barriers that are limiting necessary Doctor, Staff, Patient rapport, staff and patient loyalty, quality and profitability. Developing a healthcare professional’s communicative cohesiveness can be influenced through “Directive Communication”. › Read More
Because of the nature of brain processing patterns, people in technical fields are often misunderstood and thought of as only data oriented individuals that have little concern for the feelings of others. This misconception is because non technical people literally speak a different brain language and their expression of caring is sometimes not perceive as sincere. When technical professionals try to fake it by going through the motions of customer service theory, it still comes across as just that, fake, and produces medical results at best. › Read More
More productive communication and congruency between Doctors, Staff and Patients can make the difference in the ultimate credibility and efficiency of a hospital. The ability to effectively interact with multiple levels of personnel and patients breaks the barriers that are limiting necessary Doctor, Staff, Patient rapport, staff and patient loyalty, quality and profitability. Developing a healthcare professional’s communicative cohesiveness can be influenced through “Directive Communication”. › Read More
There is no denying that today’s customers are more vigilant. The outcry for Service Excellence has never been more critical now with the increasing intense competitive business environment. How do you manage these customers? Are they bad news to your business? Quite the contrary, ... the vigilant customers are not difficult and demanding as they may sound. They just want value, service, convenience, choice and lots of attention... › Read More
