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"I probably need to pinch myself to know that this is me. This program has changed the way I think, the way I deal with people. I’m not as impatient and stressed out like I used to be. Every situation now makes me pause to think of the appropriate way to address it. This program is a must!”
Andre Leung
Administration & Accommodation Manager
Emirates Harbor Hotel & Residence
Emirates Green Lakes Serviced Apartments
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Aziah is a transformer of service culture in the Financial Services Industry. An inspiring ball of energetic fire, Aziah successfully applies Directive Communication™ psychology to instill extraordinary service attitudes in major departments and organizations within one of the world’s fastest growing industry. Aziah goes beyond traditional customer service training by cultivating self-supporting, self-inspiring service cultures through people – delivering significant bottom-line results.
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A customer's loyalty is an emotion that can be conditioned. This program uses psychology to infuse a "High Service State" in participants in order to deliver long-term results that create the foundation for a "Service Culture". It teaches the emotional triggers that leave customers feeling good about your company. The mental components work with the ability to direct customer emotion, dealing with conflicts and difficult customers, and creating a mindset that elevates innovation and creativity for delivering outstanding service.
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Creating Service Passion In Financial Service
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A successful participant of this course will be able to: |
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Creates a customer centered mindset and habits
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Align mindset with fundamental promise of the company to the customer
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Understand of psychological buttons that instill loyalty
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Increased customer satisfaction
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Increased passion for the product or service represented
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Turn negatives into positives |
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More energy and less stress |
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Understand the intricacies of working with an array of other personality types |
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Who Should Attend:
Customer service managers, Customer service personnel, Sales managers and personnel, Marketing Managers and Personnel, Consultants, and Anyone Having Direct Contact with Customers |
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Download the Brochure |
Contact Us for More Info |
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For more information, kindly contact :
Phone : (62-361) 977 536
Fax: (62-361) 981654
E-mail: register@directivecommunication.com - www.directivecommunication.com |
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