"The program is an eye-opener and self discovery. Arthur is very inspiring, able to instill the emotional tools in me needed for making a change in my organization and in really connecting with people. He is also entertaining and educational which turn the program into an enlightening experience. This is a program which I highly recommend, excellence through experiential learning.”

Khatimah Mahadi
Vice President CitiBank (Malaysia)

Arthur F. Carmazzi
An expert hotelier, Rowena Chee, has trained thousands of people to achieve the highest positions and honors in the hospitality and service industry. For over 25 years, she has experienced the ultimate diversity of Customer Service, Leadership, and Organizational Change. She has been with the best and the worst, and knows what works and what doesn't. With her vast international experience across Asia, Australia and Europe, and her Directive Communication (DC) psychology accreditation, Rowena has transformed top corporate management as well as front line staff around the world.

Overview

Because of the nature of brain processing patterns, people in technical fields are often misunderstood and thought of as only data oriented individuals that have little concern for the feelings of others. This misconception is because non technical people literally speak a different brain language and their expression of caring is sometimes not perceive as sincere. When technical professionals try to fake it by going through the motions of customer service theory, it still comes across as just that, fake, and produces medical results at best. This program goes beyond the standard "skills" training and takes the participant through a journey of self discovery. The experiential nature of the course facilitates individuals in accessing the parts of their brain that they use in other areas of life. This helps to develop the mental dexterity to sincerely communicate with customers combining technical expertise with emotional brain language to deliver outstanding service.

International Speaker Trainer in Service Culture Development

Objective and Outcome

A successful participant of this course will be able to:
Technical professionals will gain the ability to effectively communicate at a variety of different mental/emotional levels.
Technical professionals will learn to think and act with more mental dexterity for better interaction with non-technical people.
Technical professionals will gain the facility to cultivate greater EQ.
Participants will be able to serve customers with a genuine sense of concern and be able to instill loyalty to the organization.
The skill to redirect attitudes and perceptions will help participants to enjoy their work more and create a better interpersonal relationships with colleagues and customers.
Participants will also be able to apply the "Directive Communication" strategies in their personal life to create more balance and better work performance.
Who Should Attend:
Customer service managers, Customer service personnel, Sales managers and personnel, Marketing Managers and Personnel, Consultants, and Anyone Having Direct Contact with Customers
 
 
Download the Brochure
Contact Us for More Info

For more information, kindly contact :

Phone : (62-361) 977 536

Fax: (62-361) 981654
E-mail: register@directivecommunication.com - www.directivecommunication.com


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