Communicating Across Cultures, The Art of Connecting Heart

Communicating Across Cultures

The Art of Connecting Heart – to - Heart

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Schedule & Fees
Date: April 29 & 30
Venue: Eastin Hotel, Petaling Jaya
Fee: RM 1,600 ( 3rd pax & above from same organization receives 10% off
per pax )
Early Bird : RM 1,400 (registration 2 weeks before)

Lily C.L. Lau - GURU of Culture Dynamics

Recognized as one of the leading cross & multi -cultural speaker and trainer in Asia. With 18 years of consulting experience in giving advice to Japanese, she facilitates multicultural work settings between Japanese & Malaysians in managing and bridging gaps between the two cultures. Her training methods are a combination of established Japanese practices of breaking barriers, cultivating trust and creating synergies across cultures and environment to sustain the dynamics of teamwork and collaboration. She has completed numerous assignments among clients in Malaysia, Singapore, Dubai, China, Thailand & Indonesia.

Overview

Is yes really a yes when people nod their heads?
Why are some people not direct in saying ‘no’ and instead give you a roundabout answer?
Silence speaks louder than spoken words. Do you agree?

Have you encounter problems communicating with someone from a different culture? Both of you may be using a common language and yet message is not transpired. Knowing to speak a foreign language does not equate to getting the message across. Communication across cultures involves different dimension and it requires understanding and tolerance beyond spoken words. The challenge is how to get the messages across to make work more effective and productive without creating unnecessary miscommunication and conflict.

This session is designed for people who interact in cross – culture, multi – culture and diversity environment. It raises the awareness of the differences and how to break barriers, cultivate trust, collaborate to create synergies and expand beyond each other’s boundaries.

This two day highly interactive workshop will examine the influence of values, the differences in culture dimensions and communication practices in the workplace. Knowledge and appropriate skills will be highlighted to enable participants to “take home” some real life applications to their respective workplaces.

GURU of Culture Dynamics "Creating Synergies Across Cultures in Organisations"

Course Objectives
	Develop the fundamentals of communication
	Communicate effectively with people at cross and multi - culture level
	Identify the values and underlying assumptions of individuals and how cultural baggage are brought to the workplace
	Discover your brain genetic processing style and how it can used to communicate effectively
	Develop capabilities to handle difficult questions, overcome misunderstandings and minimize conflicts
	Take away the principles of influential communication to manage diversity, build synergy and long lasting relationship for maximum results

Course Outcomes
	Learn the foundation of brain genetic style of processing information
	Do the Colored Brain Communications Inventory and discover your personal profile, strengths and weaknesses
	Identify other people’s colored brain type and deepen understanding of other people’s thoughts
	Identify your personal values and culture dimension
	Interpret body languages and spoken words
	Convert negative feedbacks to positive responses

Course Benefits

This course will enable participants to increase their competency levels in leading and managing a multicultural workforce. Specific applications on motivating staff, managing conflict, influencing people, negotiating and other managerial practices will also be discussed and reviewed.

Methodology
	Directive Communication (DC) is a methodology that affects how people act and react to each other in groups, and how to influence those groups to cultivate high performance work culture. The DC methodology is a psychology foundation that affects efficiency across any discipline within an organization.
	Participants will be able to use a variety of learning approaches ranging from pre-workshop survey questionnaires, an activity on values and cultural dimensions, and applying multiple intelligences based on research by renowned inter-cultural specialists.

HERE ARE WHAT SOME CLIENTS ARE SAYING :
"Lily is a good trainer and facilitator and she is able to understand the needs, draw out the essence and make the learning appropriate." *Managing Director,* Onkyo Asia Electronics Sdn Bhd
"The Color Brain Communication is a useful tool to create awareness about individual strengths and personal orientation. The game is useful in enhancing cultural literacy among participants in a variety of organizational settings." *Dr. Asma Abdullah,* Author & Intercultural Specialist
"Lily comes across as a very genuine person and has passion for her subject. It reminded me that communication is actually about the people we want to reach and that should always be the focus, not the person delivering the message." *Corporate Communication Manager* DHL – IT Services
"Lily, thanks for sharing with us the Program. You are spot on when it comes to being open about opinion especially when it involves Bosses in the workshop. From my experience with the Expats, it seems that there is a culture of not being direct to their bosses and the subordinates would not want to challenge their bosses eventhough they may be wrong in their opinion." *HR Director* U Mobile Sdn Bhd

Who Should Attend:
CEOs, Managing Directors, Directors, Department Heads, Senior Managers, Managers, consultants, professionals, entrepreneurs, lecturers, researchers, scholars, counsellors, NGOs or anyone who want to develop communication and influencing skills in a cross and multi – culture setting.

You Think, You Speak!

	Understand the psychology behind you for communication effectiveness
	Perspective taking; Colored glasses syndrome and why you see only differences

The 4 Principles of Colored Brain Processor
	Discover your brain genetic style of processing information through Colored Brain Communication Inventory
	Discover your strengths and weakness and the strategies for improvement
	Learn to interpret the color brain processors of other people
	Learn the ways to communicate influentially to get things done

The Fundamentals of Culture
	Discover the Delights, Puzzles & Irritations
	Understand culture & the tree analogy
	Understand values and the basis of our underlying assumption on the way we act and react
	Discover the 8 sets of Cultural Dimensions and the differences
	Discover your own Cultural Dimensions and your values

The Foundation of Communication Skills Enhancement

	Understand the foundation of communication & perception
	Convert negative criticism to positive feedback
	Learn active listening, use appropriate questioning and probing technique